Watch Out for Monsters Under the Bed – How to Avoid Poor Online Office Communication || LiDE Webinar recording

Track 2: Digital teams

Date: 11 March 2021

💡 Have you ever gotten an email that knocked you out for few minutes, keeping you wondering, who of your colleagues is an alien? Has a one sentence WhatsApp message from your boss raised your heart rate to dangerous levels? If yes, this webinar is for you. Working from home in times of Covid19 means less face to face problem solving and more misunderstandings over emails and text messages.

 ➡ This webinar helps you tackle digital communication: angry emails, arguments through chat messages, and unclear and confusing messages from your colleagues or – even worse – from your boss. In the webinar, we will discuss the rules and good practice of healthy and clear remote communication. We will inspire the effectiveness of your own connection with team members and supervisors.

 😉 This webinar is for anyone working in an MFI, who needs to replace face to face communication with video calls, phone calls, emails and text messages.

Webinar timeline

7:42 –> Triggers for problems in digital communication

22:45 –> How to react when you read a message, that makes you stressed?

30:05 –> How to react when you sence a conflict?

35:45 –> 5 levels of conflict

46:57 –> How to communicate well?

Our Expert

Michal Parkoła

writer, speaker and coach

Michał Parkoła is a writer, speaker and coach in the field of remote leadership and collaboration. He is the founder of Fluid Circle where he helps leaders grow and teams thrive. He has a decade of experience in agile work and building digital competencies in software houses, large corporations and consulting companies.

About the Leaders in Digital Era series

The idea was developed based on lessons learnt from the Digital Literacy Bootcamp  devoted to digital transformation in microfinance. 

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Digitalize or die – offering services online is no longer an alternative for MFIs; it is the way as people all over the world change their preferences towards any type of brand and sector. However, today’s leaders must manage not only an organization that undergoes a digital transformation.

The ongoing COVID-19 pandemic boosted the fact that more and more employees work remotely. They have been suddenly forced to deal with work challenges in a time of volatility, anxiety, fast changing circumstances and many uncontrolled risks. Thus, the leaders manage people that live in a VUCA world (volatile, uncertain, complex, ambiguous). They manage virtual teams that often consist of three generations (X, Y, Z) with varying skills and attitudes.

This requires leaders to make sure they improve skills like emotional intelligence, managing generational differences, and building an organizational culture that embraces fast changing consumers’ preferences and fashion, driven by accelerating technology.


European Fund for South East Europe Development Facility


European Investment Bank Institute