Digital and effective Client Relationship Management (CRM) [track 4]  14 April 2020, Tuesday, 11:00-12:00 (Warsaw, Amsterdam, Sarajevo) TEST YOUR KNOWLEDGE The webinar will discuss key rules and tips in setting up an effective Client Relationship Management, using digital tools. We are going to talk about various functionalities of CRM: using it for potential clients onboarding, for managing the contact and sales ...

Open Banking, Open APIs, and Open architecture [track 5] 24 March 2020, Tuesday, 11:00-12:00 (Warsaw, Amsterdam, Sarajevo) Opening the “open” – during the webinar, we will unpack the concept of “Open” banking, “Open” APIs, “Open” architecture. The webinar will help key decision makers in the financial institution discuss strategic decisions related to investment into information systems and software. We will ...

Customer digital behaviour 31 March 2020, Tuesday, 11:00-12:00 (Warsaw, Amsterdam, Sarajevo) TEST YOUR KNOWLEDGE You are a #DigLitBootcamp participant? To obtain the link to watch the video please contact: Ewa Bańkowska at ewa@projekt.mfc.org.pl Do you wonder how to communicate with Millennials (generation Y), and generation Z? Join us for the webinar, that will discuss the differences between the two generations ...

18 February 2020  During the webinar, the participants will learn why and how they can use their current and past client information for assessing new loan requests. We will explain the process of statistical regression which can be used to analyze available client’s data to build an optimized scoring system allowing further to increase speed of loan assessment and improve ...

4 February 2020 The webinar will discuss the design of the financial institution web page, which attracts the target audience. We will share the practical tips on how to understand what works and what does not work on your web page, and how to change it. We will also talk about ‘must have’ elements that appeal to users. In simple ...

11 February 2020 Agile and Scrum are the new buzzwords. But how can MFIs benefit from applying them? During this webinar we will focus on the features that can be useful for MFIs in implementing IT projects (like apps development or clients’ management platform) and in implementing other functional ideas (for example, communication strategy). We will also define the necessary ...

International Labour Organization has announced a new, free-of-charge e-learning course on Financial Education. This course complements the face-to-face training and awareness raising campaigns that the ILO Financial Education Programme has conducted over the years, training over 100,000 people worldwide. The course provides the e-learners with the knowledge, skills and competencies needed to better manage their personal finances. The course is now available free ...

PSD 2 – the Future of Payments with Allen & Overy 11th December, 10:30 – 11:30 (Warsaw/Amsterdam/Sarajevo) The overall objective is to provide audience with a broad overview of the Payment Services Directive (2015/2366) or PSD II. The webinar will present details on the regulations of the Directive itself including the scope and the new regulated services in comparison to PSD ...

Kickstarting your on-line sales channel 28th November 2019, 11:00 – 12:00 (Warsaw/Amsterdam/Sarajevo) TEST YOUR KNOWLEDGE The goal of this webinar is to equip audience with enough knowledge to build and execute plan of launching on-line sales. You will know what minimum skill-base is needed, how to build it and how to secure BPC (Business Process Continuation). You will understand techniques, tools and technology – ...

CLICK TO WATCH THE WEBINAR RECORDING (coming soon!) During the webinar participants have learnt about the available channels and their potential to reach out to clients and increase their engagement. They could understand batter how to select and manage the relationship with digital marketing agency, so that the investment pays off. They could learn the basics of running safe marketing campaigns ...