Social Performance Management of the Microfinance Sector in the Caucasus and Central Asia


Social Performance Management (SPM) refers to the systems that organisations use to achieve their stated social goals and creating value for clients.

The microfinance sector applies commercial means to achieve social ends. Microfinance institutions (MFIs) who translate their mission and values into measurable objectives are more likely to achieve strong social performance, such as: reaching the target market, delivering appropriate services, creating positive changes for clients and demonstrating social outcomes to external stakeholders.

This infographic report shows the outcomes of a SPM mapping among 26 MFIs in the Caucasus and Central Asia region over 2018. The research has been conducted in July 2019 as part of MFC’s ongoing efforts to promote social performance and support MFC members in SPM implementation.

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The main strength of the sector is that most of the selected MFIs define social aspects and set the level of social goals as they formulated their mission, vision and values. MFIs that integrate a social lens into their performance management process benefit from satisfied clients and stakeholders, therefore the sector should take up the challenge to put more effort into monitoring and reporting social outcomes.

Social Performance Management of MFIs in the Caucasus and Central Asia Infographic Summary

Find out more downloading the full infographic report:

Social Performance Management of MFIs in the Caucasus and Central Asia


Special thanks to the following organisations who contributed to data collection.

National microfinance associations:
The Union of Credit Organizations of the Republic of Armenia (UCORA)
Association of microfinance organizations of Kazakhstan (AMFOK)
Georgian Microfinance Association
Mongolian Non-Bank Financial Institutions Association (MNBFIA)
Azerbaijan Micro-finance Association (AMFA)
🇰🇬 The Association of Microfinance Organizations of Kyrgyzstan (AMFI)
🇹🇯 The Association of Microfinance Organizations of Tajikistan (AMFOT)

Microfinance institutions:

🇦🇲 Armenia: CARD AgroCredit, ECLOFFarm Credit, FINCA Armenia

🇦🇿 Azerbaijan: Aqrarkredit, Azmikroinvest, TBC Kredit, Turanbank, Viator

🇦🇲Georgia: CREDO, Crystal, Georgian Capital,  Micro Business Capital

🇰🇿 Kazakhstan: KMF

🇰🇬 Kyrgyzstan: Bank Bai-Tushum, First MicroFinance Company, Kompanion Bank, OXUS Kyrgyzstan

🇲🇳 Mongolia: Microfinance Development Fund, Solomon Investment, Transcapital

🇹🇯 Tajikistan: Bank Eskhata, IMON International, International Bank of Tajikistan, OXUS Tajikistan, Rushdi Vodii Zarafshon