The Microfinance Centre regional microfinance resource center and network

  Social Performance Management (SPM) refers to the systems that organisations use to achieve their stated social goals and creating value for clients. The microfinance sector applies commercial means to achieve social ends. Microfinance institutions (MFIs) who translate their mission and values into measurable objectives are more likely to achieve strong social performance, such as: reaching the target market, delivering ...

Has your MFI been asking itself these questions? How can we reach out more clients online? How can we increase sales through online channels? What additional business services can we offer to clients online? How can we improve our internal efficiency? If you answered ‘yes’ to any of these—join us for a watch the webinar recoding (webinar held  on 9 ...

Download the publication Together with Adie (Association pour le Droit à l’Initiative Économique) and the European Microfinance Network (EMN), Paris EUROPLACE has published a whitepaper on microfinance. Subtitled “Unlocking the potential of microcredit for a more inclusive and dynamic Europe”, this paper summarises the current situation and the potential developments for microfinance, and initiates the reflexion on how to untap its potential at ...

Topics: Client Research and Product Development Date: April 4, 2019 Every time customers interact with your organization there are opportunities to influence their experience. Each employee and agent can play a role, be it through product design or implementation, systems development or maintenance, service delivery or leadership. Yet, managing employees and agents so that they work together to deliver a ...

  The existing EU definition of microfinance i.e. the maximum amount of 25.000 € is not satisfactory as it does not recognize the specificities and the developments of the sector. MFC and EMN joined forced and in consultation with their Members in 2017 worked out a new definition of microcredit and microfinance that helps to better identify potential beneficiaries of ...

  One of the main issues of the capital markets union is to unlock financing of innovation and enterprises. As 92% of European enterprises are microenterprises of less than 10 employees and many of them are excluded from access to banks, it seems important to include these “missing entrepreneurs” in the total demand of the capital market. Most challenging obstacles ...

The 8th edition of the report provides an overview of the development of the sector in terms of its main institutional characteristics, microloan portfolio, and social and financial performance for the period 2016-2017. The Report gives a sound image of the sector’s heterogeneity relating to the institutional model, the size, and the level of specialisation in microlending. The social goals ...

  The study Assessing the European market potential of business microcredit and the associated funding needs of non-bank MFIs depict a huge potential demand for small business loans across the EU-28 members states and the dynamism of a sector that needs adequate support to ensure a wider outreach to the underserved to deliver on its mandate to improve social and ...

The paper “Digitalizing Microfinance in Europe” summarizes the results of the survey on the use of fintech solutions and digitalization of the customer relations and lending process among MFIs in Europe. While there is a widespread recognition about the need to use digital processes to a larger degree, the ability and willingness of MFIs to do that varies greatly. The ...

The European Quality of Life Survey (2016) shows the improving trend in the incidence of arrears on various types of dues among European households. Still, the utility bills are the largest burden, with 11% of adults in the EU-28 making late payments. Low-income people are most severely affected. Twice as many low-income people are overdue on each type of payment, ...